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Professor Fagan
September 12th, 2006, 06:14
Well, the scanner worked fine briefly.

Now it seems as if it has a mechanical problem with the track that pulls the scanner bulb. It seems to be off track and will not scan properly. You can hear that it is not riding correctly and see in the scan that the lamp is bouncing.

Tech Support Services
September 12th, 2006, 14:28
I'll have one of my techs look at this issue.

Tech Support Services
September 18th, 2006, 15:23
We'll be purchasing a new scanner for this room and have it installed just as soon as we get it.