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Wolf
January 30th, 2010, 10:21
Soo... is there any progress done on having either 2009 or 2010 Maya up and running? Having it up by Sunday would really help...

ChrisKrause
January 30th, 2010, 12:03
It doesn't look to be working yet.

ProfClayton
January 30th, 2010, 14:42
Maya 2010 is working in JB 108 (as per recent message from the Tech Department).

Although I am not sure if it is functioning in JB107 (the Lighting Lab).

Wolf
January 30th, 2010, 14:49
Praise God! whoo...
Will that room be open on Sunday? Heck, will the whole BUILDING be open on Sunday? sometimes it's been locked and i think one time a security officer told me that i needed a pass from a professor to get in.

ChrisKrause
February 1st, 2010, 08:18
Actually, and I should have said this earlier, Maya 2010 and 2009 are still experiencing problems, in both the Media Center, and J108....

smirkqueen7
February 1st, 2010, 09:03
Nice to see our lab fees keep things running smoothly, eh?

regarza
February 1st, 2010, 09:10
I am from the tech department, I am aware of your frustrations but we are trying to correct all the server issues. We can do without the smart remarks! Anyone of you is welcome to come and try to "fix" the problem if you wish. Come by the helpdesk any time before 5:00pm.

smirkqueen7
February 1st, 2010, 15:54
Ok, so the 'smart remark' could indeed be done without, and I'm probably digging myself a hole as a write this (my genuine apologies moderaters, but I feel the need to rock the boat about this).

I feel kind of upset that students posted genuine requests for help through out the weekend concerning technical issues. They got some replies from teachers, but no updates from techs.

I post a satiric (albeit unneccesary) remark, and got a response about it in 7 minutes.

However, I also want to offer up a suggestion so that when issues crop up, there isn't confusion about what's going on. Something like, when the tech department sees a problem posted, they could put up replies saying stuff like "Problem noted", or "issues resolved"? Relying on second hand info kinda sucks after all.

regarza
February 1st, 2010, 18:03
First of all, we do not work on weekends. Second of all, all your post are not read by technicians. I am the only one who has CGA access, given to me professor Watkins. You take for granted that when you double click an icon that it is going to always appear with no problem. Behind the scenes are three technicians for the whole University, including high schools and off sites campuses, that work very hard to maintain faculty, staff and student technology. Maya 2010 was an update that has alot of problems. We do the best we can with the resources the University supplies us with. Sometimes things are not all clear skies and sunshine. Your patience and understanding is highly appreciated. Your remarks and total unappreciated attitude is not. I am consistenly in contact with the professors and give them updates as much as possible. As far as the weekends go, you need your professors permission to enter the lab and as of right now, Maya 2009 is no longer available. (library) I do have a Autodesk technician on the issue and am awaiting his recommendation. If you need any further assistance, i can be reached at 829-2781 and my name is Roger Garza!

smirkqueen7
February 1st, 2010, 19:08
Three techs for all of the main campus and then some?!? Well then I want to know who is in charge of hiring at our school so I can ask them if they're out of their minds! No wonder it takes so long to resolve issues.

Also, I would just like to note I do appreciate the effort that goes into technical support (my fiance works on servers for a living) and hadn't meant it as a remark against the techs, but the school's management of things. The fact that there are only three of you to work on things only underlines my original statement. Surely with the growing number of students they could have hired you guys some relief.

Jeremy
February 2nd, 2010, 08:17
Hey Roger,

I spoke with you in JB108 Monday morning, I was just curious if in fact we'd be up and running by Wednesday morning or not. Trying to determine if I need to come up with an alternate lecture.

Thanks.

ProfClayton
February 2nd, 2010, 11:30
Hey Roger,

I spoke with you in JB108 Monday morning, I was just curious if in fact we'd be up and running by Wednesday morning or not. Trying to determine if I need to come up with an alternate lecture.

Thanks."Unfortunatley the problems with Maya 2010 continue. I am awaiting the phone call from the Autodesk tech." - Roger

Professor Watkins
February 5th, 2010, 09:47
Maya is up! Yay.

Turns out that it was a problem with the license that Maya had sent us. Tech support was doing all the things right on this end - stupid Autodesk had sent the wrong file.

Once Autodesk sent the right file, it went in and we're good to go.

JB108 works (I tried it today), I will update the license files in JB107 on Monday. Tech support is also on the job to get it running in the Media Center.